I ordered 3 backpacks, along with customization, however I only received 2 backpacks that were customized but was charged for all 3 backpacks. The other 2 backpacks that are customized the lowercase i’s look like lowercase l’s so it looks like my kids names are spelled wrong. Iven been calling, emailing, and chatting online but still can’t get any help with this. I was not informed that there was a delay for the customization which that caused me not to receive my order until way past the promised time frame. When I finally spoke to a supervisor named Craig to cancel my order somehow I received my order 2 days later with 1 of the backpacks being blank. They over nighted them, according to the shipping label. I’m now stuck with 3 backpacks that my kids have no use for. I’m extremely disappointed in swim outlet! Oh, and giving me a 10% off code isn’t the same cost that I paid for the backpack that wasn’t customized! Swim outlet you need to make this right!