A direct from manufacturer item is a product we offer on our site, but is shipped directly from the manufacturer due to size or customization.
Direct from Manufacturer items will be indicated as such on the product page, shopping cart, and order confirmation with a green truck icon.
If it is a non-custom item, it can take anywhere from 4-7 business days to receive. Custom items can take anywhere from 5 business days up to 8 weeks to arrive, depending on the item purchased. Expected delivery time frames will be listed on the product page, shopping cart, and order confirmation.
The return policy varies according to the manufacturer and can be found in the product description. Some items are final sale and cannot be returned. If your item is not final sale, you are responsible for return shipping to the manufacturer and any restocking fees that may occur as a result of the return. If your Direct from Manufacturer item is eligible for return, please contact us at 1-800-691-4065 to receive a return authorization (RMA) number.
No, in order to return one of these items you will need to contact our customer service department. They will provide you with a special return authorization (RMA) number, and the correct return address; this can take up to 1-2 business days. Please contact customer service at 1-800-691-4065.